What to check when MT4 or MT5 stops reporting data
An offline status means Watch FX has not received fresh data for too long. It does not by itself prove that the brokerage account or trading server is unavailable.
Check the terminal and broker connection
Make sure the correct terminal is running, signed in to the intended account, and receiving quotes. If MetaTrader itself is disconnected from the broker, the Expert Advisor cannot report a current state.
Check the Expert Advisor on an open chart
Watch FX must remain attached to an open chart. After updating the file or restarting the terminal, confirm that the Expert Advisor is still loaded and that the Experts journal contains no error.
Check the allowed WebRequest address
The Expert Advisors settings must allow https://watch-fx.com. A typo, a different protocol, or an outdated domain causes the request to fail.
Verify the Telegram username
The Expert Advisor must contain the username of the Telegram account that started the official bot. The @ sign is optional, but the username itself must match.
Use the Experts journal
If the checks above do not solve the issue, record the exact time and message from the Experts journal. This is more useful than a generic “not working” report and helps distinguish a WebRequest restriction from a network or server error.